North Downs Hospital

I met up with the General Manager of North Downs Hospital in Caterham, Phil Bates, on Friday and was taken on a tour of the excellent facilities before meeting some of the residents. Phil’s only been there for five and half months but he’s already well on top of the operational side of the hospital, and it’s a place which has been serving the community now for over 35 years. As well as discussing how the hospital was coping with changes in healthcare and the vital importance of keeping wards clean, I also tried to pick the staff’s brains on what they thought the NHS could learn from private hospitals and vice versa.